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Refund & Return Policy

Last Updated: August 10, 2026

This Refund and Returns Policy forms part of our Terms of Sale and Website Use and applies to every order placed with Vytal Peptides.

1. All Sales Are Final

Our products are temperature-sensitive laboratory reagents. Once a shipment leaves our facility we cannot verify how it was stored, handled, or transported, and we cannot return any product to inventory.

For this reason, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, ordering the wrong product, no longer needing the product, or a change in research plans.

The only exceptions are set out in Section 2.

2. Eligible Claims

We will provide a replacement or refund where one of the following applies and is reported within the stated window:

Damaged in transit — the vial arrived broken, cracked, leaking, or with a compromised seal. Report within forty-eight (48) hours of the delivery scan.

Incorrect item — you received a product different from the one on your order confirmation. Report within forty-eight (48) hours of the delivery scan.

Missing item — an item on your order confirmation was not in the package. Report within forty-eight (48) hours of the delivery scan.

Documentation mismatch — the batch on the vial does not correspond to the

Certificate of Analysis supplied for your order. Report within thirty (30) days of the delivery scan.

Never delivered — tracking does not show delivery, and the carrier has confirmed the shipment as lost. Report within seven (7) calendar days of the last tracking update.

3. What Is Not Eligible

We cannot accept a claim where:

  • the product has been opened, reconstituted, punctured, diluted, decanted, relabeled, or altered in any way;
  • the product has been removed from its sealed packaging;
  • the product was stored outside the conditions stated on the label or documentation after delivery;
  • the reported issue relates to experimental results, assay performance, or suitability for a particular protocol;
  • delivery failed because of an incorrect or incomplete address you provided;
  • the package was delivered successfully but subsequently lost, stolen, or damaged at the delivery location, unless shipping protection was purchased; • the claim is submitted outside the applicable window in Section 2; or
  • the product was resold or transferred to a third party.

4. How to Submit a Claim

Email info@vytal-peptides.com with the subject line “Claim — Order [order number]” and include:

  1. your order number;
  2. the tracking number;
  3. a description of the problem;
  4. a photograph of the outer shipping package;
  5. a photograph of the shipping label;
  6. a photograph of the internal packaging as received; and
  7. photographs of the affected product showing the vial, the seal, and the label clearly.

Keep all packaging and product until the claim is resolved. Discarding them before we have completed our review may prevent us from approving the claim.

5. Review and Resolution

We acknowledge claims within two (2) business days and complete our review within five (5) business days of receiving all required information. We may ask for additional photographs or information.

Where a claim is approved, you may choose:

  • replacement of the affected item, shipped at our cost; or
  • refund of the amount paid for the affected item, including any shipping charge allocated to it.

Where a claim is declined, we will explain why.

6. Refund Processing

Approved refunds are issued to the original payment method. We submit the refund within three (3) business days of approval. The time for funds to appear depends on your bank or card issuer and is typically five to ten (5–10) business days after we submit it.

We cannot issue a refund to a different payment method or to a third party.

7. Cancelled and Rejected Orders

If we cancel an order before shipment, or decline to accept it, we refund the full amount charged, including shipping.

If we cancel an order because you did not meet the qualified research buyer criteria, or because you breached the research-use requirements in our Terms of Sale, we refund the amount paid for any unshipped items. We are not obligated to refund items already shipped.

8. Returned and Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you at the email address on the order.

  • Where the failure was caused by information you provided, we can reship once you pay a new shipping charge. If you prefer a refund, we will refund the product price less the original shipping charge and a restocking deduction where the product cannot be returned to inventory.
  • Where the failure was caused by us or by the carrier, we will reship at no cost or refund in full, at your choice.

We hold returned packages for fourteen (14) calendar days. After that, unclaimed products are disposed of and no refund is available.

9. Chargebacks

If you have a problem with an order, contact us first. We will work with you to resolve it.

Filing a chargeback without contacting us prevents us from resolving the issue directly and may result in suspension of your account. We will respond to chargeback claims with our order, delivery, and communication records.

10. Contact

Vytal Peptides LLC 30 N Gould St # 22558
Sheridan, WY 82801

Email: info@vytal-peptides.com
Support hours: Monday through Saturday, Pacific Time

Research Use Only. Products sold by Vytal Peptides are laboratory reagents for in vitro research use by qualified persons. They are not for human or veterinary use and are not intended to diagnose, treat, cure, or prevent any disease.